| Library Item | Supporting Early Adopters and Moving Targets | Presentations/Speeches | 2008 | 22 |
| Library Item | Marketing on a Shoestring: A Case Study | Presentations/Speeches | 2008 | 124 |
| Library Item | Delivering End-User Training in Less Time, with Fewer Resources | Presentations/Speeches | 2008 | 115 |
| Library Item | How to Make Support Easier Through Effective Training | Presentations/Speeches | 2008 | 80 |
| Library Item | Building a Training Network: the Technology Liaison Program at Washington and Lee University | Effective Practices | 2007 | 1082 |
| Library Item | Just-in-Time Faculty IT Support: A Scalable Model for Delivering Technology Tutorials in Faculty Offices | Presentations/Speeches | 2004 | 3256 |
| Library Item | Small Staff--Big Demands | Presentations/Speeches | 2003 | 5032 |
| Library Item | One Size Does Not Fit All: Models for Support and Training Partnerships in Virginia | Articles, Papers, and Reports | 2000 | 4567 |
| Library Item | Reengineering Customer Assistance: The Good, the Bad, and the Ugly | Articles, Papers, and Reports | 1998 | 4796 |
| Library Item | Distribute the Work--and the Resource: Syracuse University's Distributed Computing Environment | Articles, Papers, and Reports | 1998 | 4819 |
| Library Item | Tutoring Faculty in Their Offices: Taking Instruction to Where It Is Used | Articles, Papers, and Reports | 1998 | 4552 |
| Library Item | From Apathetic to Energetic: How Our Student-Run Computer Lab Became Customer-Service Focused | Articles, Papers, and Reports | 1998 | 4516 |
| Library Item | Technology Training Center (One-Stop Shopping) | Articles, Papers, and Reports | 1996 | 5307 |
| Library Item | Information Technology Support Services: Crisis or Opportunity? | Articles, Papers, and Reports | 1996 | 5364 |
| Library Item | Taking Time to Train Students | Articles, Papers, and Reports | 1995 | 5139 |
| Library Item | User-Driven Training -- A Strategy For Support | Articles, Papers, and Reports | 1993 | 5711 |
