Support Services, Documents Contributed by ECAR, and Research Bulletins

Source	Title	Type	Year	Views
Library Item	Learners 2.0? IT and 21st-Century Learners in Higher Education	Articles, Papers, and Reports	2008	7589
Library Item	Help Desk Sourcing Options: One University’s Solution	Articles, Papers, and Reports	2007	1887
Library Item	Vision, Data, and Analysis: An Administrative Structure for Decision Making	Articles, Papers, and Reports	2006	3458
Library Item	Supporting Specialized Academic Software: Is it Possible?	Articles, Papers, and Reports	2006	3825
Library Item	An Architecture for Evolving IT Customer Service	Articles, Papers, and Reports	2005	4978
Library Item	Customer-Centered IT Support: Foundations, Principles, and Systems	Articles, Papers, and Reports	2004	5853
Library Item	eArmyU: Early Lessons from a Grand Experiment in Online Learning	Articles, Papers, and Reports	2002	7248

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