Support Services and EDUCAUSE Quarterly Articles

We offered lunch, fed our strategic planning participants, and then put them to work developing a five-year strategic plan for IT Services.

Using established practices for good communication eliminates the missteps that hamper the effectiveness of IT messages to the campus community

Good relations between IT and faculty can be promoted by understanding and addressing the cultural divides that exist between the administration and faculty.

Tulane University found partnering for help desk support both necessary and satisfactory, with the added benefit of operational lessons learned through the process.

The TWIST project takes advantage of student teams to enhance, expand, and complement the IT organization.

When linking service learning and university development, who benefits and in what ways?

Integrating our digital campus brought together services, processes, and the campus community while delivering substantial returns and value on our investment.

A look at several peer universities helped solidify ideas for organizational and funding changes to support academic research at Rice University.