| Library Item | No Free Lunch: A Condensed Strategic Planning Process | Articles, Papers, and Reports | 2008 | 103 |
| Library Item | In Plain English, Please: Effective IT Communications | Articles, Papers, and Reports | 2008 | 1178 |
| Library Item | Operational Lessons from a Strategic Sourcing Project | Articles, Papers, and Reports | 2008 | 589 |
| Library Item | An Antidote for the Faculty-IT Divide | Articles, Papers, and Reports | 2008 | 1426 |
| Library Item | Student Workers in Educational Technology Support | Articles, Papers, and Reports | 2007 | 758 |
| Library Item | Maximizing Student Teams to Support IT | Articles, Papers, and Reports | 2007 | 981 |
| Library Item | An Integrated Digital Campus Delivers ROI and VOI | Articles, Papers, and Reports | 2007 | 3114 |
| Library Item | Design and Implementation of Web-Enabled Teaching Tools; Innovation in Student Services: Planning for Models Blending High Touch/High Tech - Book Reviews | Articles, Papers, and Reports | 2006 | 2209 |
| Library Item | Autonomously Organized and Funded IT Groups | Articles, Papers, and Reports | 2004 | 4070 |
| Library Item | Bring in the Geeks | Articles, Papers, and Reports | 2003 | 3272 |
| Library Item | Organizing Information Professionals on Campus | Articles, Papers, and Reports | 2002 | 4973 |
| Library Item | Supporting and Integrating PDA Technology on Campus | Articles, Papers, and Reports | 2002 | 5002 |
| Library Item | Transforming Higher Education Technology Services and Support | Articles, Papers, and Reports | 2002 | 4812 |
| Library Item | The Three-Continent, 24-Hour Help Desk: An Academic First? | Articles, Papers, and Reports | 2002 | 5186 |
| Library Item | Are You Ready to Discuss IT Outsourcing on Your Campus? | Articles, Papers, and Reports | 2002 | 6274 |
| Library Item | One Size Does Not Fit All: Two Models for Support and Training | Articles, Papers, and Reports | 2001 | 4778 |
| Library Item | Liberal Arts Education and Information Technology: time for Another Renewal | Articles, Papers, and Reports | 2000 | 4827 |
| Library Item | Answering the Call of the Web | Articles, Papers, and Reports | 2000 | 3923 |
| Library Item | Creating Synergy in a Distributed Environment | Articles, Papers, and Reports | 2000 | 4761 |
