Support Services, Presented at EDUCAUSE Annual Conferences, and Customer Service

Source	Title	Type	Year	Views
Library Item	No Train, No Gain: Retooling Customer Service Staff into IT Support Professionals	Presentations/Speeches	2007	354
Library Item	Relationship Management: Stronger Partnerships to Inform IT Planning	Presentations/Speeches	2007	414
Library Item	Using Sound Bites to Support IT	Presentations/Speeches	2006	1580
Library Item	Culture Change: What IT Takes to Create a Quality Customer Service Environment	Presentations/Speeches	2004	3426
Library Item	Meeting IT Organization and Service Delivery Challenges - Current Issues Roundtable	Articles, Papers, and Reports \| Presentations/Speeches	2001	5786

Refine by Topic