Support Services, Presented at EDUCAUSE Annual Conferences, and Help Desk

Source	Title	Type	Year	Views
Library Item	Are You Ready? A Systematic Approach to Training New Help Desk Staff	Presentations/Speeches	2008	190
Library Item	Integrating Incident and Problem Management with ITIL Methodologies	Presentations/Speeches	2007	1735
Library Item	The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey	Presentations/Speeches	2007	522
Library Item	Self-Help Clinics: A Pragmatic Approach to Student Support	Presentations/Speeches	2006	1522
Library Item	Stretch Your Staff with a Departmental Liaison Program	Presentations/Speeches	2005	2254
Library Item	Management by Fact: Benchmarking University IT Services	Presentations/Speeches	2004	3371

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