Support Services, Presented at EDUCAUSE Annual Conferences, and Information Technology Management and Leadership

Source	Title	Type	Year	Views
Library Item	ITIL: An Effective Methodology for Managing IT Services	Presentations/Speeches	2007	1216
Library Item	The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey	Presentations/Speeches	2007	522
Library Item	Improving Service Management for Effective IT Governance	Presentations/Speeches	2007	371
Library Item	ITIL in the Real World: NYU Leverages ITIL Best Practices to Enhance IT Organizational Processes	Presentations/Speeches	2006	2369

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