Support Services, Presented at EDUCAUSE Annual Conferences, and Centralized and Decentralized Support

Source	Title	Type	Year	Views
Library Item	The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey	Presentations/Speeches	2007	522
Library Item	Implementing IT Shared Services in a Research-Led University Without Limiting Innovation	Presentations/Speeches	2006	1838
Library Item	Fiscal Gain Without Political Pain: Keeping a Personalized Face on Support Centralization	Presentations/Speeches	2006	1669
Library Item	Milking the Model: Getting the Most Out of Integration and Centralization	Presentations/Speeches	2006	1567
Library Item	Building Effective Relationships Between Central and Decentralized IT Units on Campus	Presentations/Speeches	2006	1876
Library Item	Core Service Teams as Agents of Culture Change	Programs and Projects	2004	2932
Library Item	The Business of Offering Customized Departmental Support Contracts	Presentations/Speeches	2003	4341

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