| Library Item | ITIL: An Effective Methodology for Managing IT Services | Presentations/Speeches | 2007 | 1216 |
| Library Item | Distributed Technology Support | Presentations/Speeches | 2007 | 346 |
| Library Item | GROK: A Virtual World of Help | Presentations/Speeches | 2007 | 287 |
| Library Item | No Train, No Gain: Retooling Customer Service Staff into IT Support Professionals | Presentations/Speeches | 2007 | 354 |
| Library Item | Project Prioritization Score Sheet: Aligning IT Activities with Client Priorities | Presentations/Speeches | 2007 | 2044 |
| Library Item | The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey | Presentations/Speeches | 2007 | 522 |
| Library Item | Improving Service Management for Effective IT Governance | Presentations/Speeches | 2007 | 371 |
| Library Item | Strategic Planning as Driver for IT Services Governance | Presentations/Speeches | 2007 | 431 |
| Library Item | Research Mission Support | Presentations/Speeches | 2007 | 215 |
| Library Item | Relationship Management: Stronger Partnerships to Inform IT Planning | Presentations/Speeches | 2007 | 414 |
| Library Item | In Plain English, Please: Effective IT Communications | Presentations/Speeches | 2007 | 333 |
