| Library Item | How Collaboration Created an Online Help Desk and Knowledge Base for the Campus Community | Presentations/Speeches | 2008 | 250 |
| Library Item | Delivering End-User Training in Less Time, with Fewer Resources | Presentations/Speeches | 2008 | 136 |
| Library Item | Marketing on a Shoestring: A Case Study | Presentations/Speeches | 2008 | 128 |
| Library Item | How to Make Support Easier Through Effective Training | Presentations/Speeches | 2008 | 82 |
| Library Item | Tech Around the Clock: Providing Scalable 24 x 7 Support | Presentations/Speeches | 2008 | 122 |
| Library Item | Tools for Help Desk Management: Assessment and Guidance | Presentations/Speeches | 2007 | 1649 |
| Library Item | Backend Services to Front End Users: The Mobile Initiative in Rural Vermont | Presentations/Speeches | 2007 | 1602 |
| Library Item | Who Supports Smart Classrooms? | Presentations/Speeches | 2007 | 1507 |
| Library Item | From Labs to Collaborative Spaces: Development of Temple University's TECH Center | Presentations/Speeches | 2007 | 1623 |
| Library Item | Supporting Academic Needs: A Strategic Customer Care/Sustainable Support Model | Presentations/Speeches | 2007 | 1673 |
| Library Item | Haute Software: Juggling Open Source and Vendor Software | Presentations/Speeches | 2006 | 2104 |
| Library Item | Improving IT Support for Academic Research: Integration and Infrastructure Expansion | Presentations/Speeches | 2004 | 3850 |
| Library Item | Setting the Fires of IT Change: Sparks, Accelerants, and Retardants | Presentations/Speeches | 2004 | 4081 |
| Library Item | The Technology Solution Center: Doing More with Less | Presentations/Speeches | 2003 | 4218 |
| Library Item | Less Is More: Expanding Ubiquitous Computing Without Increasing the Staff | Presentations/Speeches | 2003 | 5236 |
| Library Item | ERP Systems: Ongoing Support Challenges and Opportunities | Presentations/Speeches | 2001 | 5045 |
| Library Item | Dell Computer Corporation, An EDUCAUSE Silver Partner and Ursinus College - Partnership for Ubiquitous Computing | Presentations/Speeches | 2001 | 5432 |
| Library Item | Assessing Technology Support: Using Portfolios to Set Goals and Measure Progress | Presentations/Speeches | 2001 | 4824 |
| Library Item | Piloting A Network Support Model | Presentations/Speeches | 2001 | 5696 |
