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Support Services and Presented at Midwest Regional Conferences

Recent resources tagged with Support Services and Presented at Midwest Regional Conferences.

How We Leveraged Existing Resources to Create a New Support Center
Added by the EDUCAUSE Librarian
Title:How We Leveraged Existing Resources to Create a New Support Center (ID: MWR08090)
Author(s):David Greenfield (Illinois State University) and Carla Birckelbaw (Illinois State University)
Origin:Presented at Midwest Regional Conferences (03/17/2008)
Type:Presentations/Speeches
Abstract:

Illinois State University used prime space in the student center to create a new avenue for students, faculty, and staff to receive technology help and also added fee-based services. See how the computer store, residential networking, and the help desk came together to meet rising support expectations on campus.

View this resource:
http://www.educause.edu/ir/library/pdf/MWR08090.pdf
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Send to a Friend  19 reads

Effective Distribution of Academically Licensed Software
Added by the EDUCAUSE Librarian
Title:Effective Distribution of Academically Licensed Software (ID: MWR08095)
Author(s):Brent West (University of Illinois at Urbana-Champaign)
Origin:Presented at Midwest Regional Conferences (03/17/2008)
Type:Presentations/Speeches
Abstract:

CITES Software WebStore has become a highly effective self-service sales and distribution engine to provide a wide array of popular software titles to students and staff at significant discounts. This presentation will demonstrate the system, highlight its features and limitations, and discuss the many challenges encountered along the way.

View this resource:
http://www.educause.edu/ir/library/powerpoint/MWR08095.pptxEffective Distribution of Academically Licensed Software
http://webstore.uiuc.eduIllinois WebStore
[Off site]
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Send to a Friend  109 reads

The Help Desk as a Pivot Point for IT Agility
Added by the EDUCAUSE Librarian
Title:The Help Desk as a Pivot Point for IT Agility (ID: MWR08086)
Author(s):Mark C. Sheehan (EDUCAUSE)
Origin:Presented at Midwest Regional Conferences (03/17/2008)
Type:Presentations/Speeches
Abstract:

In 2007, ECAR conducted a study of help desk management tools and practices in higher education information technology. This session looks at the study's findings as they reflect the help desk's role in addressing the emergence of new IT environments and the changing expectations of the client base.

View this resource:
http://www.educause.edu/ir/library/powerpoint/MWR08086.pps
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Send to a Friend  57 reads

Collaboration at the Core of Change
Added by the EDUCAUSE Librarian
Title:Collaboration at the Core of Change (ID: MWR07065)
Author(s):Greg Diment (Kalamazoo College), James Cubit (Lake Forest College), and Lisa L. Palchick (Kalamazoo College)
Origin:Presented at Midwest Regional Conferences (03/12/2007)
Type:Presentations/Speeches
Abstract:Lake Forest College and Kalamazoo College have undertaken a collaboration initiative to provide e-mail and help desk services on shared hardware located in a remote data center. Representatives from both schools will discuss the process for forming the collaboration and the benefits realized to date.
View this resource:
http://www.educause.edu/ir/library/pdf/MWR07065.pdfCollaboration at the Core of Change
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Ripple Effects: The Unintended Benefits of Collaboration
Added by the EDUCAUSE Librarian
Title:Ripple Effects: The Unintended Benefits of Collaboration (ID: MWR07076)
Author(s):Eric Hinsdale (Carleton College), Heather Tompkins (Carleton College), and R. Kevin Chapman (Carleton College)
Origin:Presented at Midwest Regional Conferences (03/13/2007)
Type:Presentations/Speeches
Abstract:At Carleton College, the collaboration on a joint service point between the library and the IT department has led to unexpected benefits for other areas of service. We will explain the factors that made this collaboration successful and the positive effects it has had on the two departments.
View this resource:
http://www.educause.edu/ir/library/pdf/MWR07076.pdfRipple Effects - The Unintended Benefits of Collaboration
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Collaborative Technology Support
Added by the EDUCAUSE Librarian
Title:Collaborative Technology Support (ID: MWR0676)
Author(s):Jason Rhode (Northern Illinois University) and Carol L. Scheidenhelm (Loyola University Chicago)
Origin:Presented at Midwest Regional Conferences (03/14/2006)
Type:Presentations/Speeches
Abstract:In a collaborative effort to increase user effectiveness, Northern Illinois University staff from several divisions combined efforts to provide integrated assistance for students and faculty using Blackboard. This session outlines the structure of our collaboration and shares strategies for communicating among agencies to provide optimal services for all user levels.
View this resource:
http://www.educause.edu/ir/library/powerpoint/MWR0676.ppsCollaborative Tech Support
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Login to post comments  Send to a Friend  2124 reads

Technology Support on a University Campus: Contingency, Theory, and Collaboration
Added by the EDUCAUSE Librarian
Title:Technology Support on a University Campus: Contingency, Theory, and Collaboration (ID: MWR0648)
Author(s):John G. Henderson (Eastern Illinois University) and Michael R. Hoadley (Eastern Illinois University)
Origin:Presented at Midwest Regional Conferences (03/13/2006)
Type:Presentations/Speeches
Abstract:The staff of Center for Academic Technology Support and Eastern Illinois University have met the challenges of technology support by using collaboration and the contingency theory and will monitor the environment and collaborate as new faces and technology arrive on campus.
View this resource:
http://www.educause.edu/ir/library/powerpoint/MWR0648.ppsTechnology Support on University Campus
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Creating an Agile and Responsive IT Organization
Added by the EDUCAUSE Librarian
Title:Creating an Agile and Responsive IT Organization (ID: MWR0549)
Author(s):Larry Tumblin (Ohio University Zanesville Branch), Peter McKown (Ohio University Zanesville Branch), and Phillip Wilson (Ohio University Zanesville Branch)
Origin:Presented at Midwest Regional Conferences (03/21/2005)
Type:Presentations/Speeches
Abstract:For small campuses and planning units within universities, employing experienced insiders can create an informed, flexible IT unit. This has significant advantages over only employing computer professionals with little experience in frontline operations. We will outline our history and discuss the benefits and risks of converting experienced operations staff to IT support personnel.
View this resource:
http://www.educause.edu/ir/library/powerpoint/MWR0549.pps
http://blog.educause.edu/mpasiewicz/archive/2005/03/21/835.aspxPodcast
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Multimodal Approaches to IT Projects, with Blogosphere as the Starting Point
Added by the EDUCAUSE Librarian
Title:Multimodal Approaches to IT Projects, with Blogosphere as the Starting Point (ID: MWR0548)
Author(s):Trish Marback Harris (Oakland Community College), Leigh Wolf (Oakland Community College), and Preetha Kannan (Oakland Community College)
Origin:Presented at Midwest Regional Conferences (03/22/2005)
Type:Presentations/Speeches
Abstract:This presentation describes the ways that a highly productive cross-functional IT team captures work process and products across a range of communication genres to achieve shared product goals. The team's multimodal approaches for communication and collaboration involve both systems-based and systems-denying methodologies (blogs, e-mail, IM, traditional meetings, telephone) for each project.
View this resource:
http://www.educause.edu/ir/library/powerpoint/MWR0548.pps
http://trishlet.typepad.com/EducauseBibliography.pdfBibliography
[Off site]
http://trishlet.typepad.com/multimodalsemifinal.pdfTrish Marback paper
[Off site]
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Strategies and Techniques for Supporting Online Courses: A Scalable Institutional Model
Added by the EDUCAUSE Librarian
Title:Strategies and Techniques for Supporting Online Courses: A Scalable Institutional Model (ID: MWR0540)
Author(s):Scott Schopieray (Michigan State University) and Brandon Blinkenberg (Michigan State University)
Origin:Presented at Midwest Regional Conferences (03/21/2005)
Type:Presentations/Speeches
Abstract:As technology use in higher education continues to grow, institutions are beginning to rethink their technology support structures. At Michigan State University, we are developing a scalable institutional model for supporting online teaching and learning. This presentation outlines the progress of implementing the model and examines its core components.
View this resource:
http://www.msu.edu/~schopie1/educause/[Off site]
http://www.educause.edu/ir/library/powerpoint/MWR0540A.pps
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