| Library Item | Hiring, Training, and Retaining Help Desk and ResNet Student Staff | Presentations/Speeches | 2008 | 152 |
| Library Item | Supporting Early Adopters and Moving Targets | Presentations/Speeches | 2008 | 22 |
| Library Item | Effectively Communicating Change: Stop Spamming Your Campus | Presentations/Speeches | 2008 | 162 |
| Library Item | Why Services Matter: Building Your Value Story and Business Case | Presentations/Speeches | 2007 | 1586 |
| Library Item | Doing More with Less: Finding Solutions That Don't Cost a Bundle | Presentations/Speeches | 2006 | 2157 |
| Library Item | Putting Out the Fire Before It Starts: Proactive Technology Support | Presentations/Speeches | 2006 | 2303 |
| Library Item | If You Build It, Will They Come? The Importance of Marketing Your Training and Support Services | Presentations/Speeches | 2006 | 2120 |
| Library Item | Metrics, Shmetrics: What Are They Good For? Combining Data Management and In-House Resources to Enhance Your Support Initiative | Presentations/Speeches | 2005 | 2701 |
| Library Item | Designing an Effective Support Site: Making It Easy for Users to Find What They Want Quickly | Presentations/Speeches | 2004 | 3570 |
| Library Item | Windows Administrator Rights: To Give or Not to Give? | Presentations/Speeches | 2004 | 4087 |
| Library Item | A Working Model of Proactive Interdepartmental Academic Support | Presentations/Speeches | 2004 | 4082 |
| Library Item | Small Staff--Big Demands | Presentations/Speeches | 2003 | 5032 |
