Support Services and Presented at Southeast Regional Conferences

In the summer of 2007, Clemson University faced a large-scale e-mail system implementation. Looking for innovative ways to maximize limited staff resources, IT support managers created the Situation Room. Using Adobe Connect, support managers linked in real time to support personnel in the field to provide expert advice and up-to-date information throughout the implementation. The experience was successful, and the Situation Room was used to manage fall semester start-up support issues. Now at any time during support hours, IT personnel can enter the virtual room to find out about support issue trends and systems status and to access subject experts.

This presentation is a follow-up to last year's presentation on e-desktops and e-learning. It will review the technology and deployment of e-desktop 18 months later, highlighting original expectations, reality, and lessons learned in understanding how faculty and students adopt new technologies.

Increased enrollment of distance learning students, software availability and costs, and the expense of operating traditional computer labs are a few reasons the University of West Florida implemented a virtual desktop. Come hear how this technology initiative is working and learn about its impact on teaching, learning, and the delivery of IT services.

The University of Mississippi's Office of Information Technology has made a concerted effort in recent years to improve communications with faculty, staff, and students. This presentation will chronicle how IT publications, presentations, and Web pages have helped end users connect to campus technology and the people who make it happen.