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Home > Browse > Information Technology Management and Leadership > Support Services and Presented at Southwest Regional Conferences (14 records)
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Support Services and Presented at Southwest Regional Conferences

Recent resources tagged with Support Services and Presented at Southwest Regional Conferences.

Rice's Three-in-One Wiki
Added by the EDUCAUSE Librarian
Title:Rice's Three-in-One Wiki (ID: SWR072)
Author(s):Carlyn Foshee Chatfield (Rice University), Niki Serakiotou (Rice University), Katherine McKinin (Rice University), and Dean Lane (Rice University)
Origin:Presented at Southwest Regional Conferences (02/20/2008)
Type:Presentations/Speeches
Abstract:

With limited staff and funding resources, what documentation tool could be implemented quickly, rapidly deployed to a wide audience, would require little to no training, and yet be embraced enthusiastically? At Rice University, a wiki-like application was researched, tested, and successfully implemented across the campus in less than a year.

View this resource:
https://docs.rice.edu/confluence/x/ZoPpBought Confluence? Getting Started
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http://brak.rice.edu/itpodcast/audio and video podcasts of the presentation
[Off site]
http://www.educause.edu/ir/library/powerpoint/SWR072A.ppsRice's 3-in-1 Wiki - Powerpoint
http://www.educause.edu/ir/library/word/SWR072B.docList of Considerations for choosing wiki
http://www.educause.edu/ir/library/word/SWR072C.docPresentation details
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Send to a Friend  167 reads

A Shift to Decentralized IT Support
Added by the EDUCAUSE Librarian
Title:A Shift to Decentralized IT Support (ID: SWR07063)
Author(s):Christine Dettlaff (Redlands Community College) and Matthew Hamilton (Redlands Community College)
Origin:Presented at Southwest Regional Conferences (02/22/2007)
Type:Presentations/Speeches
Abstract:In the summer of 2006, Redlands Community College moved from a centralized IT department to a decentralized model with three departments covering different areas of responsibility within IT. We'll present our experiences and lessons learned during this transition.
View this resource:
http://www.educause.edu/ir/library/powerpoint/SWR07063.pps
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Developing a Student Technology Support Program
Added by the EDUCAUSE Librarian
Title:Developing a Student Technology Support Program (ID: SWR07057)
Author(s):Vicky Mantor (Texas Woman's University) and Wangui Njuguna (Texas Woman's University)
Origin:Presented at Southwest Regional Conferences (02/22/2007)
Type:Presentations/Speeches
Abstract:TWU Instructional Support Services sought to promote communication between students and technology staff, foster community for students with technology issues, and provide much-needed technology assistance to students outside the curriculum, using a variety of media ranging from resource CDs to a peer-to-peer, student-based training group.
View this resource:
http://www.educause.edu/ir/library/powerpoint/SWR07057A.ppsDeveloping a Student Technology Support Program
http://www.educause.edu/ir/library/powerpoint/SWR07057B.ppsOrientation CD
http://www.educause.edu/ir/library/pdf/SWR07057I.pdfSTEP Calendar
http://www.educause.edu/ir/library/pdf/SWR07057E.pdfSTEP Current Topics
http://www.educause.edu/ir/library/pdf/SWR07057H.pdfSTEP Flyer
http://www.educause.edu/ir/library/pdf/SWR07057D.pdfSTEP Phishing Handout
http://www.educause.edu/ir/library/powerpoint/SWR07057C.ppsSTEP Phishing Presentation
http://www.educause.edu/ir/library/pdf/SWR07057F.pdfSTEP Signin Sheet
http://www.educause.edu/ir/library/pdf/SWR07057G.pdfSTEP Student Survey
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Making It Big: Expanding the Reach of Information Services
Added by the EDUCAUSE Librarian
Title:Making It Big: Expanding the Reach of Information Services (ID: SWR07038)
Author(s):Sarah Kanning (University of Kansas) and Tami Albin (University of Kansas)
Origin:Presented at Southwest Regional Conferences (02/22/2007)
Type:Presentations/Speeches
Abstract:This poster session addresses collaboration between the three divisions of Information Services at the University of Kansas to transform a loosely structured 20-minute panel presentation into a clearly defined 45-minute plenary session for the parents of incoming students during New Student Orientation.
View this resource:
http://hdl.handle.net/1808/1249Posters for Making It Big: Expanding the Reach of Information Services
[Off site]
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Marketing Massive Change
Added by the EDUCAUSE Librarian
Title:Marketing Massive Change (ID: SWR07034)
Author(s):Andrea M. Martin (Rice University) and Carlyn Foshee Chatfield (Rice University)
Origin:Presented at Southwest Regional Conferences (02/22/2007)
Type:Presentations/Speeches
Abstract:Faculty members and department coordinators, undergraduates and grad students, IT employees and administrators: how do they communicate and what message venues will elicit a favorable response? This presentation details strategies for marketing to and communicating with internal and external stakeholders to promote awareness and adoption of massive technology change.
View this resource:
http://www.educause.edu/ir/library/word/SWR07034.docMarketing Plan Outline
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Supporting the Unsupportable: PDAs and You
Added by the EDUCAUSE Librarian
Title:Supporting the Unsupportable: PDAs and You (ID: SWR07053)
Author(s):Marc Scarborough (Rice University) and Rick Peterson (Rice University)
Origin:Presented at Southwest Regional Conferences (02/21/2007)
Type:Presentations/Speeches
Abstract:Integrating various PDAs/pervasive devices into your enterprise IT infrastructure can be a challenge. We'll review the PDA landscape, discuss Rice's experience in supporting PDAs, and present some vendor options. Bring your own solutions to share in an open discussion at the end of the presentation.
View this resource:
http://www.educause.edu/ir/library/powerpoint/SWR07053.ppsSupporting PDAs
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Visualizing the Value of Information Services to the Institution: People, Services, Processes, and Technology
Added by the EDUCAUSE Librarian
Title:Visualizing the Value of Information Services to the Institution: People, Services, Processes, and Technology (ID: SWR07049)
Author(s):Beth Forrest Warner (University of Kansas) and Donna Liss (University of Kansas)
Origin:Presented at Southwest Regional Conferences (02/21/2007)
Type:Presentations/Speeches
Abstract:Technology is embedded in almost every activity of higher education organizations, but the value it brings to those activities is not always readily apparent. A model under development at the University of Kansas seeks to create a visual roadmap showing the strategic relationship and impact of IT services to institutional activities and services.
View this resource:
http://www.educause.edu/ir/library/powerpoint/SWR07049.ppsVisualizingValueOfIT
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Good Fences Make Good Neighbors
Added by the EDUCAUSE Librarian
Title:Good Fences Make Good Neighbors (ID: SWR0663)
Author(s):Bill Klemm (Rice University) and Rick Peterson (Rice University)
Origin:Presented at Southwest Regional Conferences (02/23/2006)
Type:Presentations/Speeches
Abstract:When providing IT support, good customer service does not mean being all things to all people. Setting boundaries builds productive relationships within the institutional community. This presentation will highlight humorous examples of IT support with no boundaries and describe Rice University's efforts to set appropriate service and support expectations.
View this resource:
http://www.educause.edu/ir/library/powerpoint/SWR0663.pps
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Transforming an IT Community: Techniques for Creating a Collaborative Service Culture
Added by the EDUCAUSE Librarian
Title:Transforming an IT Community: Techniques for Creating a Collaborative Service Culture (ID: SWR0666)
Author(s):Mark Ferguson (University of Oklahoma Health Sciences Center) and David M. Horton (University of Oklahoma Health Sciences Center)
Origin:Presented at Southwest Regional Conferences (02/23/2006)
Type:Presentations/Speeches
Abstract:IT at University of Oklahoma Health Sciences Center is undergoing transformation by adapting service management best practices. Learn how we addressed collaboration, information sharing, and process improvement problems with techniques like the Huddle and the Top 70. Through these and other methods we have cultivated engaged professionals, improved operational effectiveness, and wowed our customers.
View this resource:
http://www.educause.edu/ir/library/pdf/SWR0666.pdf
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Managing Multimedia Classrooms in the Real World
Added by the EDUCAUSE Librarian
Title:Managing Multimedia Classrooms in the Real World (ID: SWR0533)
Author(s):Elizabeth Peterson (Washington University in St. Louis)
Origin:Presented at Southwest Regional Conferences (02/17/2005)
Type:Presentations/Speeches
Abstract:Learn how Washington University, a midsized private university, develops and manages its 65+ full multimedia classrooms with a small budget and staff. See how we service and respond to our faculty users, and how we maintain, troubleshoot, and upgrade our equipment and software. We'll show you how we managed to thrive in a multiplatform open architecture environment.
View this resource:
http://www.educause.edu/ir/library/powerpoint/SWR0533.pps
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Login to post comments  Send to a Friend  2491 reads
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