| Library Item | No Free Lunch: A Condensed Strategic Planning Process | Articles, Papers, and Reports | 2008 | 103 |
| Library Item | ITIL Service Management Practices: Third Time’s the Charm | Articles, Papers, and Reports | 2008 | 1616 |
| Library Item | ITIL at New York University: A Framework for Excellence | Articles, Papers, and Reports | 2008 | 1790 |
| Library Item | In Plain English, Please: Effective IT Communications | Articles, Papers, and Reports | 2008 | 1178 |
| Library Item | Learners 2.0? IT and 21st-Century Learners in Higher Education | Articles, Papers, and Reports | 2008 | 7589 |
| Library Item | University of North Carolina at Chapel Hill: Integrating IT Support Institution-Wide | Articles, Papers, and Reports | 2008 | 854 |
| Library Item | Operational Lessons from a Strategic Sourcing Project | Articles, Papers, and Reports | 2008 | 589 |
| Library Item | An Antidote for the Faculty-IT Divide | Articles, Papers, and Reports | 2008 | 1426 |
| Library Item | IT Engagement in Research: A View of Medical School Practice - Corporate Edition | Articles, Papers, and Reports | 2008 | 320 |
| Library Item | IT Engagement in Research: A View of Medical School Practice Roadmap | Articles, Papers, and Reports | 2008 | 384 |
| Library Item | IT Engagement in Research: A View of Medical School Practice | Articles, Papers, and Reports | 2008 | 2254 |
| Library Item | University of Alberta: Using Online Help Desk Tools to Enhance Client Service and Department Operations | Articles, Papers, and Reports | 2007 | 841 |
| Library Item | Help Desk Sourcing Options: One University’s Solution | Articles, Papers, and Reports | 2007 | 1887 |
| Library Item | Bowdoin College and Colgate University: Using the Help Desk Strategically to Revitalize an IT Organization | Articles, Papers, and Reports | 2007 | 790 |
| Library Item | Service on the Front Line: The IT Help Desk in Higher Education - Corporate Edition | Articles, Papers, and Reports | 2007 | 906 |
| Library Item | Service on the Front Line: The IT Help Desk in Higher Education | Articles, Papers, and Reports | 2007 | 6327 |
| Library Item | Service on the Front Line: The IT Helpdesk in Higher Education Roadmap | Articles, Papers, and Reports | 2007 | 995 |
| Library Item | Student Workers in Educational Technology Support | Articles, Papers, and Reports | 2007 | 758 |
| Library Item | Maximizing Student Teams to Support IT | Articles, Papers, and Reports | 2007 | 981 |
| Library Item | Going VoIP | Articles, Papers, and Reports | 2007 | 3068 |
| Library Item | Faculty 2.0 | Articles, Papers, and Reports | 2007 | 6012 |
| Library Item | Changing Infrastructures for Academic Services | Articles, Papers, and Reports | 2007 | 1876 |
| Library Item | The Role of IT in Student Success at Community Colleges | Articles, Papers, and Reports | 2007 | 2603 |
| Library Item | Compartments, Customers, or Convergence? | Articles, Papers, and Reports | 2007 | 5958 |
| Library Item | An Integrated Digital Campus Delivers ROI and VOI | Articles, Papers, and Reports | 2007 | 3115 |
| Library Item | IT Engagement in Research: A Baseline Study - Key Findings | Articles, Papers, and Reports | 2006 | 2353 |
| Library Item | IT Engagement in Research: A Baseline Study | Articles, Papers, and Reports | 2006 | 3293 |
| Library Item | Design and Implementation of Web-Enabled Teaching Tools; Innovation in Student Services: Planning for Models Blending High Touch/High Tech - Book Reviews | Articles, Papers, and Reports | 2006 | 2209 |
| Library Item | Vision, Data, and Analysis: An Administrative Structure for Decision Making | Articles, Papers, and Reports | 2006 | 3458 |
| Library Item | Supporting Specialized Academic Software: Is it Possible? | Articles, Papers, and Reports | 2006 | 3825 |
| Library Item | Building IT Community on Campus | Articles, Papers, and Reports | 2006 | 4570 |
| Library Item | ELI Innovations & Implementations—START: Student Technology Assessment, Resources, and Training | Articles, Papers, and Reports | 2005 | 2898 |
| Library Item | ELI Innovations & Implementations – Online@UCF | Articles, Papers, and Reports | 2005 | 2812 |
| Library Item | On Taking Our Own Medicine | Articles, Papers, and Reports | 2005 | 2101 |
| Library Item | The Myth about Going It Alone | Articles, Papers, and Reports | 2005 | 2412 |
| Library Item | ELI Innovations & Implementations - ITAP: Information Technology Associates Program | Articles, Papers, and Reports | 2005 | 2865 |
| Library Item | A New Model for Supporting Research at Purdue University | Articles, Papers, and Reports | 2005 | 3341 |
| Library Item | Digital Humanities at the Crossroads: The University of Virginia | Articles, Papers, and Reports | 2005 | 3090 |
| Library Item | Managing Virtual Adjunct Faculty: Applying the Seven Principles of Good Practice | Articles, Papers, and Reports | 2005 | 2258 |
| Library Item | An Architecture for Evolving IT Customer Service | Articles, Papers, and Reports | 2005 | 4978 |
| Library Item | Shifting Paradigm in Higher Ed IT Orgs: Partners in the Academic Enterprise | Articles, Papers, and Reports | 2004 | 3828 |
| Library Item | Customer-Centered IT Support: Foundations, Principles, and Systems | Articles, Papers, and Reports | 2004 | 5853 |
| Library Item | Autonomously Organized and Funded IT Groups | Articles, Papers, and Reports | 2004 | 4070 |
| Library Item | Web-Based Help Desk Management System | Articles, Papers, and Reports | 2003 | 3416 |
| Library Item | Bring in the Geeks | Articles, Papers, and Reports | 2003 | 3272 |
| Library Item | Organizing Information Professionals on Campus | Articles, Papers, and Reports | 2002 | 4973 |
| Library Item | eArmyU: Early Lessons from a Grand Experiment in Online Learning | Articles, Papers, and Reports | 2002 | 7248 |
| Library Item | Supporting and Integrating PDA Technology on Campus | Articles, Papers, and Reports | 2002 | 5002 |
| Library Item | Transforming Higher Education Technology Services and Support | Articles, Papers, and Reports | 2002 | 4812 |
| Library Item | The Three-Continent, 24-Hour Help Desk: An Academic First? | Articles, Papers, and Reports | 2002 | 5186 |
