| Library Item | Challenges and Strategies for Computer Maintenance Services | Presentations/Speeches | 2008 | 25 |
| Library Item | Maximize Enterprise Productivity by Implementing a TCO Methodology | Presentations/Speeches | 2008 | 121 |
| Library Item | Rightsizing Your Request Tracking System | Presentations/Speeches | 2008 | 136 |
| Library Item | Using Instructional Design to Shape Technology Training | Presentations/Speeches | 2008 | 147 |
| Library Item | Are You Ready? A Systematic Approach to Training New Help Desk Staff | Presentations/Speeches | 2008 | 190 |
| Library Item | Information Technology Process Improvement in Higher Education | Presentations/Speeches | 2008 | 255 |
| Library Item | User Services Lightning Round | Presentations/Speeches | 2008 | 105 |
| Library Item | A Collaborative, Enterprise Approach to Efficient and Cost-Effective Desktop Management | Presentations/Speeches | 2008 | 125 |
| Library Item | Will the Last One to Leave Turn Out the Lights? | Presentations/Speeches | 2008 | 89 |
| Library Item | CRM Adventures: Three Perspectives | Presentations/Speeches | 2008 | 141 |
| Library Item | The Situation Room: A Case Study Using Adobe Connect to Manage Support Trends and Large-Scale Implementation with Limited Resources | Presentations/Speeches | 2008 | 162 |
| Library Item | Meeting Communications Needs in Campus Dorms | Presentations/Speeches | 2008 | 457 |
| Library Item | E-Desktops, Year Two: Getting It Right | Presentations/Speeches | 2008 | 27 |
| Library Item | Understanding and Applying ITIL in Higher Education | Presentations/Speeches | 2008 | 451 |
| Library Item | Telling Your IT Story: Little Technology Required | Presentations/Speeches | 2008 | 106 |
| Library Item | Hiring, Training, and Retaining Help Desk and ResNet Student Staff | Presentations/Speeches | 2008 | 152 |
| Library Item | How We Leveraged Existing Resources to Create a New Support Center | Presentations/Speeches | 2008 | 19 |
| Library Item | Effective Distribution of Academically Licensed Software | Presentations/Speeches | 2008 | 109 |
| Library Item | The Help Desk as a Pivot Point for IT Agility | Presentations/Speeches | 2008 | 57 |
| Library Item | Supporting Early Adopters and Moving Targets | Presentations/Speeches | 2008 | 22 |
| Library Item | Effectively Communicating Change: Stop Spamming Your Campus | Presentations/Speeches | 2008 | 162 |
| Library Item | Rice's Three-in-One Wiki | Presentations/Speeches | 2008 | 167 |
| Library Item | Teaching and Learning Centers in the 21st Century: An Exploration of Future Models | Presentations/Speeches | 2008 | 216 |
| Library Item | Delivering End-User Training in Less Time, with Fewer Resources | Presentations/Speeches | 2008 | 136 |
| Library Item | Marketing on a Shoestring: A Case Study | Presentations/Speeches | 2008 | 128 |
| Library Item | How Collaboration Created an Online Help Desk and Knowledge Base for the Campus Community | Presentations/Speeches | 2008 | 250 |
| Library Item | How to Make Support Easier Through Effective Training | Presentations/Speeches | 2008 | 82 |
| Library Item | Tech Around the Clock: Providing Scalable 24 x 7 Support | Presentations/Speeches | 2008 | 122 |
| Library Item | The Upward Trail: Success Factors in Help Desk Management | Presentations/Speeches | 2008 | 539 |
| Library Item | Integrating Incident and Problem Management with ITIL Methodologies | Presentations/Speeches | 2007 | 1735 |
| Library Item | ITIL: An Effective Methodology for Managing IT Services | Presentations/Speeches | 2007 | 1216 |
| Library Item | Distributed Technology Support | Presentations/Speeches | 2007 | 346 |
| Library Item | GROK: A Virtual World of Help | Presentations/Speeches | 2007 | 287 |
| Library Item | No Train, No Gain: Retooling Customer Service Staff into IT Support Professionals | Presentations/Speeches | 2007 | 354 |
| Library Item | Project Prioritization Score Sheet: Aligning IT Activities with Client Priorities | Presentations/Speeches | 2007 | 2044 |
| Library Item | The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey | Presentations/Speeches | 2007 | 522 |
| Library Item | Improving Service Management for Effective IT Governance | Presentations/Speeches | 2007 | 371 |
| Library Item | Strategic Planning as Driver for IT Services Governance | Presentations/Speeches | 2007 | 431 |
| Library Item | Research Mission Support | Presentations/Speeches | 2007 | 215 |
| Library Item | Relationship Management: Stronger Partnerships to Inform IT Planning | Presentations/Speeches | 2007 | 414 |
| Library Item | In Plain English, Please: Effective IT Communications | Presentations/Speeches | 2007 | 333 |
| Library Item | ResNet 2007 Program Proceedings | Presentations/Speeches | 2007 | 1172 |
| Library Item | Preliminary Findings: ECAR Help Desk Study, 2007 | Presentations/Speeches | 2007 | 2424 |
| Library Item | IT Is an Adventure! Using Effective Campus Communications to Sell the Ride | Presentations/Speeches | 2007 | 2028 |
| Library Item | E-Desktops and E-Learning | Presentations/Speeches | 2007 | 2033 |
| Library Item | The Smell of the Greasepaint, the Roar of the Customer | Presentations/Speeches | 2007 | 1389 |
| Library Item | Effective Communication on a Decentralized Campus | Presentations/Speeches | 2007 | 1340 |
| Library Item | User-Centered Design in IT: The Low-Hanging Fruit | Presentations/Speeches | 2007 | 1466 |
| Library Item | Why Services Matter: Building Your Value Story and Business Case | Presentations/Speeches | 2007 | 1586 |
| Library Item | Ripple Effects: The Unintended Benefits of Collaboration | Presentations/Speeches | 2007 | 1244 |
