Support Services; Case Studies; and Articles, Papers, and Reports
| Library Item | ITIL at New York University: A Framework for Excellence | Articles, Papers, and Reports | 2008 | 1790 |
| Library Item | University of North Carolina at Chapel Hill: Integrating IT Support Institution-Wide | Articles, Papers, and Reports | 2008 | 854 |
| Library Item | University of Alberta: Using Online Help Desk Tools to Enhance Client Service and Department Operations | Articles, Papers, and Reports | 2007 | 841 |
| Library Item | Bowdoin College and Colgate University: Using the Help Desk Strategically to Revitalize an IT Organization | Articles, Papers, and Reports | 2007 | 790 |
| Library Item | A New Model for Supporting Research at Purdue University | Articles, Papers, and Reports | 2005 | 3341 |
| Library Item | Digital Humanities at the Crossroads: The University of Virginia | Articles, Papers, and Reports | 2005 | 3090 |
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