Support Services, Case Studies, and Outsourcing

Source	Title	Type	Year	Views
Library Item	ITIL at New York University: A Framework for Excellence	Articles, Papers, and Reports	2008	1790
Library Item	University of North Carolina at Chapel Hill: Integrating IT Support Institution-Wide	Articles, Papers, and Reports	2008	854
Library Item	University of Alberta: Using Online Help Desk Tools to Enhance Client Service and Department Operations	Articles, Papers, and Reports	2007	841
Library Item	Bowdoin College and Colgate University: Using the Help Desk Strategically to Revitalize an IT Organization	Articles, Papers, and Reports	2007	790

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