| Library Item | ITIL at New York University: A Framework for Excellence | Articles, Papers, and Reports | 2008 | 1710 |
| Library Item | University of North Carolina at Chapel Hill: Integrating IT Support Institution-Wide | Articles, Papers, and Reports | 2008 | 803 |
| Library Item | University of Alberta: Using Online Help Desk Tools to Enhance Client Service and Department Operations | Articles, Papers, and Reports | 2007 | 807 |
| Library Item | Bowdoin College and Colgate University: Using the Help Desk Strategically to Revitalize an IT Organization | Articles, Papers, and Reports | 2007 | 774 |
| Library Item | A New Model for Supporting Research at Purdue University | Articles, Papers, and Reports | 2005 | 3316 |
| Library Item | Digital Humanities at the Crossroads: The University of Virginia | Articles, Papers, and Reports | 2005 | 3077 |
