| Library Item | Learners 2.0? IT and 21st-Century Learners in Higher Education | Articles, Papers, and Reports | 2008 | 7589 |
| Library Item | Help Desk Sourcing Options: One University’s Solution | Articles, Papers, and Reports | 2007 | 1887 |
| Library Item | Vision, Data, and Analysis: An Administrative Structure for Decision Making | Articles, Papers, and Reports | 2006 | 3458 |
| Library Item | Supporting Specialized Academic Software: Is it Possible? | Articles, Papers, and Reports | 2006 | 3825 |
| Library Item | An Architecture for Evolving IT Customer Service | Articles, Papers, and Reports | 2005 | 4978 |
| Library Item | Customer-Centered IT Support: Foundations, Principles, and Systems | Articles, Papers, and Reports | 2004 | 5853 |
| Library Item | eArmyU: Early Lessons from a Grand Experiment in Online Learning | Articles, Papers, and Reports | 2002 | 7248 |
