| Library Item | ITIL Service Management Practices: Third Time’s the Charm | Articles, Papers, and Reports | 2008 | 1616 |
| Library Item | IT Engagement in Research: A View of Medical School Practice - Corporate Edition | Articles, Papers, and Reports | 2008 | 320 |
| Library Item | IT Engagement in Research: A View of Medical School Practice | Articles, Papers, and Reports | 2008 | 2254 |
| Library Item | Service on the Front Line: The IT Help Desk in Higher Education - Corporate Edition | Articles, Papers, and Reports | 2007 | 906 |
| Library Item | Service on the Front Line: The IT Help Desk in Higher Education | Articles, Papers, and Reports | 2007 | 6327 |
| Library Item | IT Engagement in Research: A Baseline Study | Articles, Papers, and Reports | 2006 | 3293 |
