| Library Item | How Collaboration Created an Online Help Desk and Knowledge Base for the Campus Community | Presentations/Speeches | 2008 | 250 |
| Library Item | Delivering End-User Training in Less Time, with Fewer Resources | Presentations/Speeches | 2008 | 136 |
| Library Item | Marketing on a Shoestring: A Case Study | Presentations/Speeches | 2008 | 128 |
| Library Item | How to Make Support Easier Through Effective Training | Presentations/Speeches | 2008 | 82 |
| Library Item | Tech Around the Clock: Providing Scalable 24 x 7 Support | Presentations/Speeches | 2008 | 122 |