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Support Services and Communication

Recent resources tagged with Support Services and Communication.

Tune In July 1: Free Web Seminar on Meeting Communications Needs in Campus Dorms
Created by Peggy Kurkowski (EDUCAUSE) on June 25, 2008

ELive logoFor the past decade, campuses in the United States have been offering comprehensive communications services in campus dorms that include high-speed Internet, cable television, and telephone services (local line, long distance, and voice mail in some cases). With students migrating to other forms of personal communications such as cell phones and text messaging, campuses are reevaluating the need for telephone lines in the dorms.

In this free July 1 EDUCAUSE Live! web seminar, Meeting Communications Needs in Campus Dorms, presenters Dewitt Latimer, deputy CIO & chief technology officer, University of Notre Dame, and Walt Magnussen, director of telecommunications, Texas A&M University, will discuss the implementations at both of their institutions. Included in the discussion will be student opinion polls, wireless alternatives, and E911 and other safety considerations.

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pkurkowski's blog  Login to post comments  Read more  Send to Friend  211 reads

Telling Your IT Story: Little Technology Required
Added by the EDUCAUSE Librarian
Title:Telling Your IT Story: Little Technology Required (ID: ENT08012)
Author(s):Lisa Trubitt (University at Albany, SUNY)
Origin:Presented at Enterprise Technology Conferences (05/28/2008)
Type:Presentations/Speeches
Abstract:

Reconciling the technical aspects of IT with the basic information your campus community needs doesn't have to be a struggle. Knowing your audience, simplicity, and practice are the basis of a successful communication strategy. This presentation is designed to help IT professionals focus on and identify communication approaches for various audiences and strike a balance between technical details and "need to know" information. Using an interactive format and real-life examples, it will highlight the risks and rewards of IT storytelling.

View this resource:
http://www.educause.edu/ir/library/pdf/ENT08012.pdf
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Send to a Friend  106 reads

In Plain English, Please: Effective IT Communications
Added by the EDUCAUSE Librarian
Title:In Plain English, Please: Effective IT Communications (ID: EQM0827)
Author(s):Lisa Trubitt (University at Albany, SUNY) and Mur Muchane (Davidson College)
Origin:EDUCAUSE Quarterly Articles (05/05/2008)
Type:Articles, Papers, and Reports
Abstract:

Using established practices for good communication eliminates the missteps that hamper the effectiveness of IT messages to the campus community

View this resource:
http://www.educause.edu/ir/library/pdf/EQM0827.pdf
http://connect.educause.edu/Library/EDUCAUSE+Quarterly/InPlainEnglishPleaseEffec/46597
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Effectively Communicating Change: Stop Spamming Your Campus
Added by the EDUCAUSE Librarian
Title:Effectively Communicating Change: Stop Spamming Your Campus (ID: NCP08065)
Author(s):Jane Livingston (Yale University) and Janet Jeddry (Yale University)
Origin:Presented at NERCOMP Conferences (03/10/2008)
Type:Presentations/Speeches
Abstract:

Technology changes fast and often; it is our responsibility to communicate change, but frequently we inundate the in-boxes of our constituencies. There are many problems, and even more potential solutions. This session will engage in a discussion of possible solutions to flooding user inboxes with a constant stream of change.

View this resource:
http://www.educause.edu/ir/library/powerpoint/NCP08065.ppsEffectively Communicating Change: Stop spamming your campus
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Send to a Friend  162 reads

E07 Podcast: In Plain English, Please: Effective IT Communications
Created by Kelly Walker (Tintinnabulous) on November 15, 2007

This 45-minute podcast recorded during the EDUCAUSE 2007 Annual Conference features Mur Muchane, Executive Director of Information Technology Services, Davidson College and Lisa Trubitt, Assistant to the CIO for Policy & Communications, University at Albany, SUNY. Their session was titled "In Plain English, Please: Effective IT Communications."

The session abstract:

The University at Albany and Davidson College will discuss the strategies they use to convey information about IT services to their respective user communities. Both institutions have developed a protocol for communicating about IT to non-technical audiences in user-friendly ways.

Sponsored by Real Networks

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kellywalker's blog  Login to post comments  1 attachment  Send to Friend  646 reads

In Plain English, Please: Effective IT Communications
Added by the EDUCAUSE Librarian
Title:In Plain English, Please: Effective IT Communications (ID: EDU07206)
Author(s):Lisa Trubitt (University at Albany, SUNY) and Mur Muchane (Davidson College)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

The University at Albany and Davidson College will discuss the strategies they use to convey information about IT services to their respective user communities. Both institutions have developed a protocol for communicating about IT to non-technical audiences in user-friendly ways.

View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU07206.ppsEffective IT Communications
http://www.educause.edu/ir/library/pdf/EDU07206.pdfIn Plain English, Please
http://connect.educause.edu/blog/kellywalker/e07podcastinplaineng/45620Session Podcast
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Send to a Friend  333 reads

IT Is an Adventure! Using Effective Campus Communications to Sell the Ride
Added by the EDUCAUSE Librarian
Title:IT Is an Adventure! Using Effective Campus Communications to Sell the Ride (ID: SER07056)
Author(s):M.K. Smith (University of Mississippi)
Origin:Presented at Southeast Regional Conferences (06/11/2007)
Type:Presentations/Speeches
Abstract:

The University of Mississippi's Office of Information Technology has made a concerted effort in recent years to improve communications with faculty, staff, and students. This presentation will chronicle how IT publications, presentations, and Web pages have helped end users connect to campus technology and the people who make it happen.

View this resource:
http://www.educause.edu/ir/library/pdf/SER07056.pdfIT's an Adventure!
http://www.olemiss.edu/technews/TechNews at The University of Mississippi
[Off site]
http://www.olemiss.edu/depts/it/UM IT Web site
[Off site]
http://www.olemiss.edu/online/Online_Olemiss.pdfOnline @ Ole Miss
[Off site]
http://www.olemiss.edu/onlineStudent Orientation Web page
[Off site]
http://www.olemiss.edu/depts/it/downloads/orientation2007.pdfUM Student Orientation Presentation
[Off site]
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Send to a Friend  2028 reads

Effective Communication on a Decentralized Campus
Added by the EDUCAUSE Librarian
Title:Effective Communication on a Decentralized Campus (ID: WRC07032)
Author(s):Craig Bennion (University of Utah) and Mindy Tueller (University of Utah)
Origin:Presented at Western Regional conferences (05/07/2007)
Type:Presentations/Speeches
Abstract:

How can you communicate about campus-wide IT issues and projects to a diverse group of computer professionals with strong opinions toward anything "centralized"? The answer is an open monthly meeting with information, updates, useful tools, and demonstrations…oh, and lunch.

View this resource:
http://www.educause.edu/ir/library/powerpoint/WRC07032A.pps
http://www.it.utah.edu/leadership/committees/IT_Managers/index.htmlUniversity of Utah IT Managers Forum webpage
[Off site]
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The Smell of the Greasepaint, the Roar of the Customer
Added by the EDUCAUSE Librarian
Title:The Smell of the Greasepaint, the Roar of the Customer (ID: WRC07049)
Author(s):Julianne Journitz (Pomona College)
Origin:Presented at Western Regional conferences (05/08/2007)
Type:Presentations/Speeches
Abstract:

This session will offer a (somewhat) lighthearted reconsideration of what to look for when hiring customer service personnel and how to develop existing personnel both as effective communicators and as respected team members, using techniques from the theatre.

View this resource:
http://www.educause.edu/upload/presentations/WRC07/SESS21/smellx.ppsThe Smell of the Greasepaint
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Login to post comments  Send to a Friend  1389 reads

Marketing Massive Change
Added by the EDUCAUSE Librarian
Title:Marketing Massive Change (ID: SWR07034)
Author(s):Andrea M. Martin (Rice University) and Carlyn Foshee Chatfield (Rice University)
Origin:Presented at Southwest Regional Conferences (02/22/2007)
Type:Presentations/Speeches
Abstract:Faculty members and department coordinators, undergraduates and grad students, IT employees and administrators: how do they communicate and what message venues will elicit a favorable response? This presentation details strategies for marketing to and communicating with internal and external stakeholders to promote awareness and adoption of massive technology change.
View this resource:
http://www.educause.edu/ir/library/word/SWR07034.docMarketing Plan Outline
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