EDUCAUSE | Support Services and Communication

Tune In July 1: Free Web Seminar on Meeting Communications Needs in Campus Dorms

pkurkowski — Wed, 25 Jun 2008 12:42:13 -0500

For the past decade, campuses in the United States have been offering comprehensive communications services in campus dorms that include high-speed Internet, cable television, and telephone services (local line, long distance, and voice mail in some cases). With students migrating to other forms of personal communications such as cell phones and text messaging, campuses are reevaluating the need for telephone lines in the dorms.

In this free July 1 EDUCAUSE Live! web seminar, Meeting Communications Needs in Campus Dorms, presenters Dewitt Latimer, deputy CIO & chief technology officer, University of Notre Dame, and Walt Magnussen, director of telecommunications, Texas A&M University, will discuss the implementations at both of their institutions. Included in the discussion will be student opinion polls, wireless alternatives, and E911 and other safety considerations.

Those unable to attend may wish to visit the archives after the event or browse related EDUCAUSE resources on Support Services, Telecommunications, and Wireless Technology.

Telling Your IT Story: Little Technology Required

drupal — Mon, 02 Jun 2008 12:59:55 -0500

Reconciling the technical aspects of IT with the basic information your campus community needs doesn't have to be a struggle. Knowing your audience, simplicity, and practice are the basis of a successful communication strategy. This presentation is designed to help IT professionals focus on and identify communication approaches for various audiences and strike a balance between technical details and "need to know" information. Using an interactive format and real-life examples, it will highlight the risks and rewards of IT storytelling.

In Plain English, Please: Effective IT Communications

elilly — Mon, 14 Apr 2008 10:17:21 -0500

Using established practices for good communication eliminates the missteps that hamper the effectiveness of IT messages to the campus community

Effectively Communicating Change: Stop Spamming Your Campus

drupal — Mon, 17 Mar 2008 10:14:59 -0500

Technology changes fast and often; it is our responsibility to communicate change, but frequently we inundate the in-boxes of our constituencies. There are many problems, and even more potential solutions. This session will engage in a discussion of possible solutions to flooding user inboxes with a constant stream of change.

E07 Podcast: In Plain English, Please: Effective IT Communications

kellywalker — Thu, 15 Nov 2007 13:40:49 -0600

This 45-minute podcast recorded during the EDUCAUSE 2007 Annual Conference features Mur Muchane, Executive Director of Information Technology Services, Davidson College and Lisa Trubitt, Assistant to the CIO for Policy & Communications, University at Albany, SUNY. Their session was titled "In Plain English, Please: Effective IT Communications."

The session abstract:

The University at Albany and Davidson College will discuss the strategies they use to convey information about IT services to their respective user communities. Both institutions have developed a protocol for communicating about IT to non-technical audiences in user-friendly ways.

In Plain English, Please: Effective IT Communications

drupal — Tue, 30 Oct 2007 13:42:36 -0500

IT Is an Adventure! Using Effective Campus Communications to Sell the Ride

drupal — Tue, 19 Jun 2007 14:20:55 -0500

The University of Mississippi's Office of Information Technology has made a concerted effort in recent years to improve communications with faculty, staff, and students. This presentation will chronicle how IT publications, presentations, and Web pages have helped end users connect to campus technology and the people who make it happen.

The Smell of the Greasepaint, the Roar of the Customer

drupal — Thu, 10 May 2007 17:00:11 -0500

This session will offer a (somewhat) lighthearted reconsideration of what to look for when hiring customer service personnel and how to develop existing personnel both as effective communicators and as respected team members, using techniques from the theatre.

Effective Communication on a Decentralized Campus

drupal — Thu, 10 May 2007 17:00:10 -0500

How can you communicate about campus-wide IT issues and projects to a diverse group of computer professionals with strong opinions toward anything "centralized"? The answer is an open monthly meeting with information, updates, useful tools, and demonstrations…oh, and lunch.

Marketing Massive Change

drupal — Thu, 01 Mar 2007 09:30:43 -0600

Faculty members and department coordinators, undergraduates and grad students, IT employees and administrators: how do they communicate and what message venues will elicit a favorable response? This presentation details strategies for marketing to and communicating with internal and external stakeholders to promote awareness and adoption of massive technology change.

Rise Above the Difficult Customer: Serving While Earning Respect

drupal — Mon, 01 May 2006 11:01:52 -0500

Whether face-to-face, over the telephone, or in email exchanges, our conversations with our "difficult" customers, be they faculty, students, staff, or parents, can sometimes be frustrating and fail to reach mutually satisfactory resolutions. Have you experienced a no-win situation with a customer where both you and the customer ended up angry and upset? How do we get caught in such situations? What are some effective ways to change our behavior with our difficult customers? Bring your experiences, questions, and ideas to this lively dialogue.

If You Build It, Will They Come? The Importance of Marketing Your Training and Support Services

drupal — Mon, 27 Mar 2006 09:42:44 -0600

You have a client base that consults with you on a regular basis. Feedback indicates you are successful, but empirical evidence reveals you should never rest on your laurels. Marketing your services should be an evolving process and major part of your job. In this presentation, we will share the importance of truly understanding and knowing the crucial elements necessary for continued success.