| Library Item | Meeting Communications Needs in Campus Dorms | Presentations/Speeches | 2008 | 360 |
| Library Item | ITIL Service Management Practices: Third Time’s the Charm | Articles, Papers, and Reports | 2008 | 1200 |
| Blog entry | Tune In July 1: Free Web Seminar on Meeting Communications Needs in Campus Dorms | Blogs | 2008 | 180 |
| Library Item | E-Desktops, Year Two: Getting It Right | Presentations/Speeches | 2008 | 14 |
| Library Item | Understanding and Applying ITIL in Higher Education | Presentations/Speeches | 2008 | 325 |
| Library Item | Telling Your IT Story: Little Technology Required | Presentations/Speeches | 2008 | 91 |
| Library Item | Hiring, Training, and Retaining Help Desk and ResNet Student Staff | Presentations/Speeches | 2008 | 83 |
| Library Item | ITIL at New York University: A Framework for Excellence | Articles, Papers, and Reports | 2008 | 1512 |
| Library Item | In Plain English, Please: Effective IT Communications | Articles, Papers, and Reports | 2008 | 801 |
| Library Item | How We Leveraged Existing Resources to Create a New Support Center | Presentations/Speeches | 2008 | 18 |
| Library Item | Learners 2.0? IT and 21st-Century Learners in Higher Education | Articles, Papers, and Reports | 2008 | 7024 |
| Library Item | Effective Distribution of Academically Licensed Software | Presentations/Speeches | 2008 | 96 |
| Library Item | The Help Desk as a Pivot Point for IT Agility | Presentations/Speeches | 2008 | 43 |
| Library Item | Supporting Early Adopters and Moving Targets | Presentations/Speeches | 2008 | 22 |
| Library Item | Effectively Communicating Change: Stop Spamming Your Campus | Presentations/Speeches | 2008 | 140 |
| Library Item | Rice's Three-in-One Wiki | Presentations/Speeches | 2008 | 142 |
| Library Item | University of North Carolina at Chapel Hill: Integrating IT Support Institution-Wide | Articles, Papers, and Reports | 2008 | 702 |
| Library Item | Teaching and Learning Centers in the 21st Century: An Exploration of Future Models | Presentations/Speeches | 2008 | 193 |
| Library Item | Operational Lessons from a Strategic Sourcing Project | Articles, Papers, and Reports | 2008 | 431 |
| Library Item | An Antidote for the Faculty-IT Divide | Articles, Papers, and Reports | 2008 | 1237 |
| Library Item | Delivering End-User Training in Less Time, with Fewer Resources | Presentations/Speeches | 2008 | 106 |
| Library Item | Marketing on a Shoestring: A Case Study | Presentations/Speeches | 2008 | 117 |
| Library Item | How Collaboration Created an Online Help Desk and Knowledge Base for the Campus Community | Presentations/Speeches | 2008 | 222 |
| Library Item | How to Make Support Easier Through Effective Training | Presentations/Speeches | 2008 | 68 |
| Library Item | Tech Around the Clock: Providing Scalable 24 x 7 Support | Presentations/Speeches | 2008 | 105 |
| Library Item | The Upward Trail: Success Factors in Help Desk Management | Presentations/Speeches | 2008 | 440 |
| Library Item | IT Engagement in Research: A View of Medical School Practice - Corporate Edition | Articles, Papers, and Reports | 2008 | 289 |
| Library Item | IT Engagement in Research: A View of Medical School Practice Roadmap | Articles, Papers, and Reports | 2008 | 339 |
| Library Item | IT Engagement in Research: A View of Medical School Practice | Articles, Papers, and Reports | 2008 | 2118 |
| Library Item | Integrating Incident and Problem Management with ITIL Methodologies | Presentations/Speeches | 2007 | 1405 |
| Library Item | University of Alberta: Using Online Help Desk Tools to Enhance Client Service and Department Operations | Articles, Papers, and Reports | 2007 | 750 |
| Library Item | University of Northern Colorado RFP for a Co-Managed Help Desk | RFPs | 2007 | 285 |
| Library Item | Request for Proposals for Co-Managed Central Help Desk Services Colorado Community College System | RFPs | 2007 | 144 |
| Library Item | Help Desk Sourcing Options: One University’s Solution | Articles, Papers, and Reports | 2007 | 1831 |
| Library Item | Bowdoin College and Colgate University: Using the Help Desk Strategically to Revitalize an IT Organization | Articles, Papers, and Reports | 2007 | 730 |
| Library Item | Service on the Front Line: The IT Help Desk in Higher Education - Corporate Edition | Articles, Papers, and Reports | 2007 | 863 |
| Library Item | Service on the Front Line: The IT Help Desk in Higher Education | Articles, Papers, and Reports | 2007 | 5942 |
| Library Item | Service on the Front Line: The IT Helpdesk in Higher Education Roadmap | Articles, Papers, and Reports | 2007 | 904 |
| Library Item | ITIL: An Effective Methodology for Managing IT Services | Presentations/Speeches | 2007 | 974 |
| Library Item | Distributed Technology Support | Presentations/Speeches | 2007 | 317 |
| Blog entry | E07 Podcast: In Plain English, Please: Effective IT Communications | Blogs | 2007 | 588 |
| Library Item | GROK: A Virtual World of Help | Presentations/Speeches | 2007 | 276 |
| Library Item | Student Workers in Educational Technology Support | Articles, Papers, and Reports | 2007 | 667 |
| Library Item | Maximizing Student Teams to Support IT | Articles, Papers, and Reports | 2007 | 853 |
| Library Item | No Train, No Gain: Retooling Customer Service Staff into IT Support Professionals | Presentations/Speeches | 2007 | 283 |
| Library Item | Project Prioritization Score Sheet: Aligning IT Activities with Client Priorities | Presentations/Speeches | 2007 | 1142 |
| Library Item | The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey | Presentations/Speeches | 2007 | 448 |
| Library Item | Improving Service Management for Effective IT Governance | Presentations/Speeches | 2007 | 327 |
| Library Item | Strategic Planning as Driver for IT Services Governance | Presentations/Speeches | 2007 | 388 |
| Library Item | Research Mission Support | Presentations/Speeches | 2007 | 207 |
