Communication and EDUCAUSE Quarterly Articles

A study of asynchronous and synchronous e-learning methods discovered that each supports different purposes.

Using a collaborative model for developing IT projects delivered high-quality results with collateral benefits to the organization .

The rush to use text messaging as an emergency notification system fails to consider the weaknesses and potential hazards of this solution.

Saint Peter’s College responded to a bomb threat and evacuated the campus safely and efficiently thanks to close integration of human systems with IT.

Investigation of recent disasters reveals use of online social media as an emergent, significant, and often accurate form of public participation and backchannel communication.

Using established practices for good communication eliminates the missteps that hamper the effectiveness of IT messages to the campus community

The following exploratory study investigated email communication between faculty and undergraduate students at the University of North Carolina at Chapel Hill.  Factors related to email behavior, expectations, and influence on instructional outcomes were explored through an electronic survey of undergraduate students and faculty.  Results in this first study indicate that although faculty and students share similar ideas about the use of email in academia and recognize the potential of email communication as a means for enhancing instructional outcomes, it is not typically used for such purposes.  Although additional research at other universities is necessary, preliminary data analysis and discussion follow including initial suggestions on improving faculty and student email communication as well as enhancing scholarly discourse and instructional outcomes via electronic mail.

A pilot study of text messaging explored its usefulness in enhancing social presence and communication in online courses.

Despite students' connected lifestyle, colleges and universities often fail to reach them with timely and relevant information.

A study of student IM usage reveals many advantages and some obstacles to using IM as a classroom communication tool.