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Communication and Presented at Western Regional conferences

Recent resources tagged with Communication and Presented at Western Regional conferences.

Using a Wiki as a Project Management Tool
Added by the EDUCAUSE Librarian
Title:Using a Wiki as a Project Management Tool (ID: WRC08062)
Author(s):Lisa Spencer (Occidental College) and Gayle Burns (Occidental College)
Origin:Presented at Western Regional conferences (03/31/2008)
Type:Presentations/Speeches
Abstract:

Working on IT projects requires input across IT teams and often from employees in other departments as well. This presentation will show the solutions that ITS at Occidental College has developed using a wiki to maintain open and timely communication across broad groups.

View this resource:
http://www.educause.edu/ir/library/pdf/WRC08062.pdfUsing a Wiki as a Project Management Tool
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Send to a Friend  462 reads

Effective Communication on a Decentralized Campus
Added by the EDUCAUSE Librarian
Title:Effective Communication on a Decentralized Campus (ID: WRC07032)
Author(s):Craig Bennion (University of Utah) and Mindy Tueller (University of Utah)
Origin:Presented at Western Regional conferences (05/07/2007)
Type:Presentations/Speeches
Abstract:

How can you communicate about campus-wide IT issues and projects to a diverse group of computer professionals with strong opinions toward anything "centralized"? The answer is an open monthly meeting with information, updates, useful tools, and demonstrations…oh, and lunch.

View this resource:
http://www.educause.edu/ir/library/powerpoint/WRC07032A.pps
http://www.it.utah.edu/leadership/committees/IT_Managers/index.htmlUniversity of Utah IT Managers Forum webpage
[Off site]
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The Smell of the Greasepaint, the Roar of the Customer
Added by the EDUCAUSE Librarian
Title:The Smell of the Greasepaint, the Roar of the Customer (ID: WRC07049)
Author(s):Julianne Journitz (Pomona College)
Origin:Presented at Western Regional conferences (05/08/2007)
Type:Presentations/Speeches
Abstract:

This session will offer a (somewhat) lighthearted reconsideration of what to look for when hiring customer service personnel and how to develop existing personnel both as effective communicators and as respected team members, using techniques from the theatre.

View this resource:
http://www.educause.edu/upload/presentations/WRC07/SESS21/smellx.ppsThe Smell of the Greasepaint
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Building and Sustaining a Successful Security Awareness Program: What You Need to Know
Added by the EDUCAUSE Librarian
Title:Building and Sustaining a Successful Security Awareness Program: What You Need to Know (ID: WRC0671)
Author(s):Kelley Bogart (The University of Arizona) and Gil Salazar (The University of Arizona)
Origin:Presented at Western Regional conferences (04/26/2006)
Type:Presentations/Speeches
Abstract:Building and sustaining an awareness program is difficult. Involving key people, understanding your audience, and communicating technical messages to the average user in a creative manner are vital. What we've learned over the years has helped us build an internationally recognized program.
View this resource:
http://www.educause.edu/ir/library/powerpoint/WRC0671A.ppsSecurity Awareness
http://security.arizona.eduUniversity of AZ Security Pages
[Off site]
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Engaging Faculty and Students: Do IT Web Sites Meet Communication Needs?
Added by the EDUCAUSE Librarian
Title:Engaging Faculty and Students: Do IT Web Sites Meet Communication Needs? (ID: WRC0631)
Author(s):Patricia Peers (University of Nevada, Las Vegas)
Origin:Presented at Western Regional conferences (04/25/2006)
Type:Presentations/Speeches
Abstract:Does your Web site effectively communicate with constituents about technology? An analysis of 15 IT home pages will be summarized to show to what degree they follow usability guidelines and meet constituent needs. You will leave with a tool to judge your institution's Web site and ideas for cultivating constituent engagement through the Web.
View this resource:
http://www.educause.edu/ir/library/pdf/WRC0631A.pdfIT-Website Analysis Sheet
http://www.educause.edu/ir/library/pdf/WRC0631C.pdfIT-Website Poster
http://www.educause.edu/ir/library/word/WRC0631B.docReferences used to develop the IT Website Analysis Sheet
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Rise Above the Difficult Customer: Serving While Earning Respect
Added by the EDUCAUSE Librarian
Title:Rise Above the Difficult Customer: Serving While Earning Respect (ID: WRC0614)
Author(s):Christopher Gill (Gonzaga University) and Marilu Goodyear (University of Kansas)
Origin:Presented at Western Regional conferences (04/25/2006)
Type:Presentations/Speeches
Abstract:Whether face-to-face, over the telephone, or in email exchanges, our conversations with our "difficult" customers, be they faculty, students, staff, or parents, can sometimes be frustrating and fail to reach mutually satisfactory resolutions. Have you experienced a no-win situation with a customer where both you and the customer ended up angry and upset? How do we get caught in such situations? What are some effective ways to change our behavior with our difficult customers? Bring your experiences, questions, and ideas to this lively dialogue.
View this resource:
http://www.educause.edu/ir/library/powerpoint/WRC0614A.ppsDifficult Customer Outline
http://www.educause.edu/ir/library/word/WRC0614B.docDifficult Customer Resources
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Sailing the waters of technology strategic planning (TAC)
Added by the EDUCAUSE Librarian
Title:Sailing the waters of technology strategic planning (TAC) (ID: WRC0652)
Author(s):Lorraine M. Frost (California State University, San Bernardino) and Joe Scarcella (California State University, San Bernardino)
Origin:Presented at Western Regional conferences (04/24/2006)
Type:Presentations/Speeches
Abstract:Since communication and information technologies underpin the ability to meet current educational demands, a Technology Advisory Council (TAC) must be a viable means for establishing a clear vision and direction for future technology usage and for making recommendations and taking action on any campus. In this presentation, CSUSB will share its strategic technology plan.
View this resource:
http://www.educause.edu/ir/library/powerpoint/WRC0652.ppsTechplan
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No More Paper, No More Stamps: Targeted Communications in the myWSU Portal
Added by the EDUCAUSE Librarian
Title:No More Paper, No More Stamps: Targeted Communications in the myWSU Portal (ID: WRC0548)
Author(s):Lavon R. Frazier (Washington State University)
Origin:Presented at Western Regional conferences (04/27/2005)
Type:Presentations/Speeches
Abstract:Washington State University implemented the myWSU Notices system to communicate securely to students, faculty, and staff. Authorized notice senders target recipients in various ways including group memberships, class enrollments, and individual IDs. Multiple notice types and tracking mechanisms fill most communication needs. This session describes our business needs and system implementation and includes a demo.
View this resource:
http://www.educause.edu/ir/library/powerpoint/WRC0548.pps
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