Collaboration, Documents Contributed by ECAR, and Social Computing

This research bulletin examines the wiki philosophy and how it fits within the Web 2.0 context. While wikis offer a number of benefits for supporting knowledge creation in collaborative groups, the literature suggests a strong need to establish conventions to enable long-term success. Based on an extensive literature review, the results of a research project into blog and wiki use in Australian libraries, and evaluations of the wiki installation of the RUBRIC Project sponsored by the Australian Commonwealth Department of Education, Science, and Training, the bulletin also examines how wiki technology can enable the online collaborative process.

Citation for this work: Watson, Kate, and Chelsea Harper. "Supporting Knowledge Creation: Using Wikis for Group Collaboration" (Research Bulletin, Issue 3). Boulder, CO: EDUCAUSE Center for Applied Research, 2008, available from http://www.educause.edu/ecar.

Presentation at the Sixth Annual ECAR/HP Summer Symposium for Higher Education IT Executives, June 11-13, 2007, Boulder, Colorado. When Yochai Benkler's book, The Wealth of Networks: How Social Production Transforms Markets and Freedom, came out, Stanford Law Professor Larry Lessig said, "This is -- by far -- the most important and powerful book written in the fields that matter most to me in the last ten years. If there is one book you read this year, it should be this." This work examines the ways in which information technology permits extensive forms of collaboration that may have transformative consequences for economy and society. Benkler's presentation outlines the characteristics of the networked information economy and the roles of collaboration and commons-based production of information, knowledge, and culture, and it suggests avenues to apply these broad trends to education and education-related policy.

This research bulletin offers representative examples of social software in action within IT organizations at three institutions -- Duke University; the University of California, San Diego; and the University of Washington. It illustrates ways in which social software tools enhance staff communication and collaboration, and how the tools can support more robust applications such as content management systems.