Collaboration, Presented at Midwest Regional Conferences, Support Services, and IT Organization

Collaborative Technology Support

Added by the EDUCAUSE Librarian
Title:Collaborative Technology Support (ID: MWR0676)
Author(s):Jason Rhode (Northern Illinois University) and Carol L. Scheidenhelm (Loyola University Chicago)
Origin:Presented at Midwest Regional Conferences (03/14/2006)
Type:Presentations/Speeches
Abstract:In a collaborative effort to increase user effectiveness, Northern Illinois University staff from several divisions combined efforts to provide integrated assistance for students and faculty using Blackboard. This session outlines the structure of our collaboration and shares strategies for communicating among agencies to provide optimal services for all user levels.
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