Collaboration, Presentations/Speeches, Presented at Midwest Regional Conferences, and Support Services

Collaboration at the Core of Change

Added by the EDUCAUSE Librarian
Title:Collaboration at the Core of Change (ID: MWR07065)
Author(s):Greg Diment (Kalamazoo College), James Cubit (Lake Forest College), and Lisa L. Palchick (Kalamazoo College)
Origin:Presented at Midwest Regional Conferences (03/12/2007)
Type:Presentations/Speeches
Abstract:Lake Forest College and Kalamazoo College have undertaken a collaboration initiative to provide e-mail and help desk services on shared hardware located in a remote data center. Representatives from both schools will discuss the process for forming the collaboration and the benefits realized to date.
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Collaborative Technology Support

Added by the EDUCAUSE Librarian
Title:Collaborative Technology Support (ID: MWR0676)
Author(s):Jason Rhode (Northern Illinois University) and Carol L. Scheidenhelm (Loyola University Chicago)
Origin:Presented at Midwest Regional Conferences (03/14/2006)
Type:Presentations/Speeches
Abstract:In a collaborative effort to increase user effectiveness, Northern Illinois University staff from several divisions combined efforts to provide integrated assistance for students and faculty using Blackboard. This session outlines the structure of our collaboration and shares strategies for communicating among agencies to provide optimal services for all user levels.
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Technology Support on a University Campus: Contingency, Theory, and Collaboration

Added by the EDUCAUSE Librarian
Title:Technology Support on a University Campus: Contingency, Theory, and Collaboration (ID: MWR0648)
Author(s):John G. Henderson (Eastern Illinois University) and Michael R. Hoadley (Eastern Illinois University)
Origin:Presented at Midwest Regional Conferences (03/13/2006)
Type:Presentations/Speeches
Abstract:The staff of Center for Academic Technology Support and Eastern Illinois University have met the challenges of technology support by using collaboration and the contingency theory and will monitor the environment and collaborate as new faces and technology arrive on campus.
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