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Collaboration, Support Services, Service Assessment, and Presented at Southwest Regional Conferences

Recent resources tagged with Collaboration, Support Services, Service Assessment, and Presented at Southwest Regional Conferences.

Transforming an IT Community: Techniques for Creating a Collaborative Service Culture
Added by the EDUCAUSE Librarian
Title:Transforming an IT Community: Techniques for Creating a Collaborative Service Culture (ID: SWR0666)
Author(s):Mark Ferguson (University of Oklahoma Health Sciences Center) and David M. Horton (University of Oklahoma Health Sciences Center)
Origin:Presented at Southwest Regional Conferences (02/23/2006)
Type:Presentations/Speeches
Abstract:IT at University of Oklahoma Health Sciences Center is undergoing transformation by adapting service management best practices. Learn how we addressed collaboration, information sharing, and process improvement problems with techniques like the Huddle and the Top 70. Through these and other methods we have cultivated engaged professionals, improved operational effectiveness, and wowed our customers.
View this resource:
http://www.educause.edu/ir/library/pdf/SWR0666.pdf
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