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Collaboration, Support Services, and Presentations/Speeches

Recent resources tagged with Collaboration, Support Services, and Presentations/Speeches.

Collaboration at the Core of Change
Added by the EDUCAUSE Librarian
Title:Collaboration at the Core of Change (ID: MWR07065)
Author(s):Greg Diment (Kalamazoo College), James Cubit (Lake Forest College), and Lisa L. Palchick (Kalamazoo College)
Origin:Presented at Midwest Regional Conferences (03/12/2007)
Type:Presentations/Speeches
Abstract:Lake Forest College and Kalamazoo College have undertaken a collaboration initiative to provide e-mail and help desk services on shared hardware located in a remote data center. Representatives from both schools will discuss the process for forming the collaboration and the benefits realized to date.
View this resource:
http://www.educause.edu/ir/library/pdf/MWR07065.pdfCollaboration at the Core of Change
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From Labs to Collaborative Spaces: Development of Temple University's TECH Center
Added by the EDUCAUSE Librarian
Title:From Labs to Collaborative Spaces: Development of Temple University's TECH Center (ID: MAC07057)
Author(s):Gerald D. Hinkle (Temple University) and Sheri Stahler (Temple University)
Origin:Presented at Mid-Atlantic Regional Conferences (01/17/2007)
Type:Presentations/Speeches
Abstract:In January 2007, Temple University will open the TECH Center, the largest facility of its kind in the nation. Designed to meet student technology needs and encourage collaborative work, the 24-hour center will feature 640+ student workstations, multimedia breakout rooms, an extensive wireless lounge space, a help desk, faculty resources, and a cybercafé.
View this resource:
http://www.educause.edu/ir/library/pdf/MAC07057.pdfTemple U TECH Center
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Collaborative Technology Support
Added by the EDUCAUSE Librarian
Title:Collaborative Technology Support (ID: MWR0676)
Author(s):Jason Rhode (Northern Illinois University) and Carol L. Scheidenhelm (Loyola University Chicago)
Origin:Presented at Midwest Regional Conferences (03/14/2006)
Type:Presentations/Speeches
Abstract:In a collaborative effort to increase user effectiveness, Northern Illinois University staff from several divisions combined efforts to provide integrated assistance for students and faculty using Blackboard. This session outlines the structure of our collaboration and shares strategies for communicating among agencies to provide optimal services for all user levels.
View this resource:
http://www.educause.edu/ir/library/powerpoint/MWR0676.ppsCollaborative Tech Support
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Technology Support on a University Campus: Contingency, Theory, and Collaboration
Added by the EDUCAUSE Librarian
Title:Technology Support on a University Campus: Contingency, Theory, and Collaboration (ID: MWR0648)
Author(s):John G. Henderson (Eastern Illinois University) and Michael R. Hoadley (Eastern Illinois University)
Origin:Presented at Midwest Regional Conferences (03/13/2006)
Type:Presentations/Speeches
Abstract:The staff of Center for Academic Technology Support and Eastern Illinois University have met the challenges of technology support by using collaboration and the contingency theory and will monitor the environment and collaborate as new faces and technology arrive on campus.
View this resource:
http://www.educause.edu/ir/library/powerpoint/MWR0648.ppsTechnology Support on University Campus
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Transforming an IT Community: Techniques for Creating a Collaborative Service Culture
Added by the EDUCAUSE Librarian
Title:Transforming an IT Community: Techniques for Creating a Collaborative Service Culture (ID: SWR0666)
Author(s):Mark Ferguson (University of Oklahoma Health Sciences Center) and David M. Horton (University of Oklahoma Health Sciences Center)
Origin:Presented at Southwest Regional Conferences (02/23/2006)
Type:Presentations/Speeches
Abstract:IT at University of Oklahoma Health Sciences Center is undergoing transformation by adapting service management best practices. Learn how we addressed collaboration, information sharing, and process improvement problems with techniques like the Huddle and the Top 70. Through these and other methods we have cultivated engaged professionals, improved operational effectiveness, and wowed our customers.
View this resource:
http://www.educause.edu/ir/library/pdf/SWR0666.pdf
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Login to post comments  Send to a Friend  1945 reads