http://connect.educause.edu/display/35949 http://connect.educause.edu/display/35949 http://connect.educause.edu/educause/images/e_rss.png Comments for "Shifting Paradigm in Higher Ed IT Orgs: Partners in the Academic Enterprise" en http://connect.educause.edu/display/35949 The author asks whether the role of service provider to customers is an increasingly inaccurate model for much of the business that goes on in a central IT group. http://connect.educause.edu/display/35949#comments Customer Service Information Technology Management and Leadership IT Organization Support Services Contributed by Organizations or Campuses Articles, Papers, and Reports HTML Mon, 22 Nov 2004 12:34:51 -0600 drupal 35949 at http://connect.educause.edu