http://connect.educause.edu/display/42197 http://connect.educause.edu/display/42197 http://connect.educause.edu/educause/images/e_rss.png Comments for "Good Help Isn't Always Hard to Find: Hiring and Training Part-Time Student Support Staff" en http://connect.educause.edu/display/42197 Despite what seem to be drastically different contexts, staff in phone support desks, drop-in support centers, or traditional library desks encounter the same issues when hiring and training student support who do not receive any formal training and tips. We hope to show how our hiring and training practices have positively impacted client satisfaction, retention rate, and skill set sophistication. http://connect.educause.edu/display/42197#comments IT Staffing Staff Retention Student Employees Training PDF Presentations/Speeches Presented at NERCOMP Conferences Fri, 11 Mar 2005 16:44:24 -0600 drupal 42197 at http://connect.educause.edu