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 <description>&lt;p&gt;Recognitions, awards, best practices, best of breed: so engaging, so uplifting, so motivating, so prominently covered. Failures, frustrations, firings, misdirection: so off-putting, so depressing, so demoralizing, so rarely covered. The literature on quality improvement and economist Paul Ormerod&amp;#8217;s &lt;em&gt;Why Most Things Fail&lt;/em&gt; contend that progress and quality improvement require that we not only seek success but also avoid failure, and therefore that we understand both. In this session, Jackson will offer a different perspective by reflecting on some mishaps and why they occurred.&lt;br /&gt;&lt;em&gt;WINNER: 2007 EDUCAUSE Leadership Award. &lt;/em&gt;&lt;/p&gt;</description>
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