Remote Reference Services at the North Carolina State Universities
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| Title: | Remote Reference Services at the North Carolina State Universities (ID: CSD4500) | |
| Author(s): | Josh Boyer (North Carolina State University) | |
| Topics: | Digital Library Services, Digital Reference Services, E-mail and Messaging, Libraries and Technology | |
| Source: | Virtual Reference Desk Project | |
| Origin: | Contributed by Organizations or Campuses (2000) | |
| Type: | Articles, Papers, and Reports | |
| Abstract: | In order to provide equivalent services to patrons in and outside the library, North Carolina State University (NCSU) Libraries have implemented a service point within the main library for responding to requests from off-site patrons. During their shifts at the off-site services desk, staff members answer reference questions received via telephone, e-mail, and online chat. This paper discusses the benefits of implementing the service, staffing strategies, and some challenges encountered. | |
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