The COSTS Project: IT Benchmarks, Trends, and Insights

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Title:The COSTS Project: IT Benchmarks, Trends, and Insights (ID: EDU03120)
Author(s):David L. Smallen (Hamilton College)
Topics:Benchmarking, IT Effectiveness, IT Funding, ROI
Origin:Presented at EDUCAUSE Annual Conferences (2003)
Type:Presentations/Speeches
Abstract:Benchmarks inform the decisions that senior administrators must make about IT programs. The COSTS project helps institutions of higher education understand their IT investments and staffing through the use of benchmarks. Interesting trends from the last four years, including data from a 2002/2003 survey, will be presented.
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