Expansion of Web-Based Library Services in Large Research Libraries: A Penn State Case Study
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| Title: | Expansion of Web-Based Library Services in Large Research Libraries: A Penn State Case Study (ID: EDU0370) | ||
| Author(s): | Linda Klimczyk (The Pennsylvania State University) and Laura K. Probst (The Pennsylvania State University) | ||
| Topics: | Digital Reference Services, IT- Library Collaboration, Libraries and Technology, Library Information Systems, Web-based Information Systems | ||
| Origin: | Presented at EDUCAUSE Annual Conferences (2003) | ||
| Type: | Presentations/Speeches | ||
| Abstract: | To meet the changing needs and expectations of our users, the Penn State University Libraries are building a suite of Web-based services, including synchronous and asynchronous reference, by working with vendors to support services across system platforms. The project incorporates several methodologies to assess outcomes, user satisfaction, and performance evaluation. | ||
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