Win/Win/Win: A Scalable Cost-Recovery IT Unit in a Decentralized Environment
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| Title: | Win/Win/Win: A Scalable Cost-Recovery IT Unit in a Decentralized Environment (ID: EDU0379) | |
| Author(s): | Chris Workman (University of Georgia) | |
| Topics: | Centralized and Decentralized Support, Cost Analysis or Assessment, Financial Management | |
| Origin: | Presented at EDUCAUSE Annual Conferences (2003) | |
| Type: | Presentations/Speeches | |
| Abstract: | A cost-recovery unit solves problems of decentralized environments by reducing total cost to institutions, decreasing attrition, buffering periods of absence or high demand, and freeing the central IT group from unfunded departmental support mandates. Departments retain centralized IT benefits, and cancelable contracts necessitate higher client satisfaction than is found in centralized environments. | |
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