24 x 7 IT Service and Support
Added by the EDUCAUSE Librarian
| Title: | 24 x 7 IT Service and Support (ID: EDU0438) | |
| Author(s): | Garland C. Elmore (Indiana University-Purdue University Indianapolis) and Sue B. Workman (Indiana University System) | |
| Topics: | 24x7 Support, Support Services | |
| Origin: | Presented at EDUCAUSE Annual Conferences (10/20/2004) | |
| Type: | Presentations/Speeches | |
| Abstract: | Leveraging central and distributed resources, Indiana University extends 24 x 7 x 365 support to 115,000 faculty, staff, and students on all campuses. This ubiquitous environment includes the IU Knowledge Base; personal support via phone, chat, and e-mail; and a comprehensive Web site that provides access to services and thousands of pages of guided support. | |
| View this resource: |
|
Bookmark/Search this page with:
