Listening to the Client: Connecting IT and the Academy
Added by the EDUCAUSE Librarian
| Title: | Listening to the Client: Connecting IT and the Academy (ID: EDU05132) | |
| Author(s): | Greg Anderson (University of Chicago), William Clebsch (Stanford University), and Brian McDonald | |
| Topics: | Customer Service, Strategic Planning, IT, User Expectations | |
| Origin: | Presented at EDUCAUSE Annual Conferences (10/19/2005) | |
| Type: | Presentations/Speeches | |
| Abstract: | IT services are evolving toward higher levels of connection with the academy. To validate progress and contribute to strategic planning, MIT and Stanford completed collaborative client satisfaction surveys. The results and analysis exploded "myths" of what mattered, created new campus dialogue, and reset strategy. We will present the survey, the process, and specific tactical and strategic actions. | |
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