Chicken or Egg: IT Services or IT Costs
Added by the EDUCAUSE Librarian
| Title: | Chicken or Egg: IT Services or IT Costs (ID: EDU05159) | |
| Author(s): | Andrew J. Clark (Syracuse University) and Mary L. Pretz-Lawson (Carnegie Mellon University) | |
| Topics: | Cost Analysis or Assessment, Financial Management, IT Funding | |
| Origin: | Presented at EDUCAUSE Annual Conferences (10/19/2005) | |
| Type: | Presentations/Speeches | |
| Abstract: | How do you review operational services or activities to verify costs, value, technology, dependencies, and effectiveness? Ongoing operations account for the bulk of the IT budget. Several universities will present how they review and value "running the trains" activities. How do you cost out operational services? Can you quantify customer value? Has the technology changed? | |
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