Stretch Your Staff with a Departmental Liaison Program
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| Title: | Stretch Your Staff with a Departmental Liaison Program (ID: EDU05170) | |
| Author(s): | Andrew C. Lawlor (Edinboro University of Pennsylvania) and Dennis J. Bradley (Edinboro University of Pennsylvania) | |
| Topics: | Distributed Support, Help Desk, IT Staffing, Support Services | |
| Origin: | Presented at EDUCAUSE Annual Conferences (10/19/2005) | |
| Type: | Presentations/Speeches | |
| Abstract: | With the continual growth in technology, a complement to the help desk support model was sought to provide training and expertise within the departments without adding to the complement or redistributing scarce resources. The Departmental Liaison program was developed to capitalize on the informal departmental networks of technical expertise. | |
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