The Doctor Is In: An Antivirus, Self-Help Clinic in the McGill Libraries
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| Title: | The Doctor Is In: An Antivirus, Self-Help Clinic in the McGill Libraries (ID: EDU06125) | |
| Author(s): | Kim Huynh (McGill University), Jacques P. Pailliere (McGill University), and Teddy Quintoro (McGill University) | |
| Topics: | IT- Library Collaboration, Security Awareness, Support Services, Viruses and Worms | |
| Origin: | Presented at EDUCAUSE Annual Conferences (10/11/2006) | |
| Type: | Presentations/Speeches | |
| Abstract: | The IST Customer Services unit was overwhelmed with issues regarding student/staff PCs being compromised by viruses, spyware, etc. We teamed up with the largest library on campus and--with no increase in staffing--greatly reduced the number of issues. This was done efficiently and effectively through education and self-help. | |
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