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Self-Help Clinics: A Pragmatic Approach to Student Support

Added by the EDUCAUSE Librarian
Title:Self-Help Clinics: A Pragmatic Approach to Student Support (ID: EDU06226)
Author(s):Kimberly Brookes (Simmons College) and Susan Lees (Simmons College)
Topics:Help Desk, Student Computing Support, Support Services
Origin:Presented at EDUCAUSE Annual Conferences (10/10/2006)
Type:Presentations/Speeches
Abstract:The Self-Help Clinic is a way to educate and enable Simmons students in the management of their own technology. Attendees sign a release acknowledging that help desk staff will provide guidance, but that they are responsible for their own computers and for the work done during the clinic.
View this resource:
http://my.simmons.edu/services/technology/helpdesk/antivirus/disinfect-protect/Disinfect & Protect: Antivirus and other tools for safe computing
[Off site]
http://connect.educause.edu/blog/carie417/e2006_podcast_self_help_clinics/16726Podcast of Session
http://www.educause.edu/ir/library/pdf/EDU06226.pdfSelf-Help Clinic presentation
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