Creating and Implementing Effective IT Processes

Added by the EDUCAUSE Librarian
Title:Creating and Implementing Effective IT Processes (ID: EDU06279)
Author(s):Tom Jordan (University of Wisconsin-Whitewater)
Topics:Information Technology Management and Leadership, Organizational Change, Organizational Development, Policy Development
Origin:Presented at EDUCAUSE Annual Conferences (10/11/2006)
Type:Presentations/Speeches
Abstract:Effective IT processes move IT organizations beyond crisis management and personal heroics and into the realm of repeatable successes. This presentation talks about the characteristics of effective IT processes and relates positive and negative experiences in designing and implementing structured processes in organizations that are sometimes reluctant to implement them.
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