Fiscal Gain Without Political Pain: Keeping a Personalized Face on Support Centralization
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| Title: | Fiscal Gain Without Political Pain: Keeping a Personalized Face on Support Centralization (ID: EDU06280) | ||
| Author(s): | Tammy Barr (Oregon State University), Bradley J. Greer (University of Washington), and Sandra McGowan (University of Washington) | ||
| Topics: | Centralized and Decentralized Support, Chargebacks or Cost Recovery, Desktop Computing Management, Support Services | ||
| Origin: | Presented at EDUCAUSE Annual Conferences (10/11/2006) | ||
| Type: | Presentations/Speeches | ||
| Abstract: | Oregon State University and the University of Washington have taken fresh approaches to providing centralized desktop support. Presenters will share their approaches in implementing cost-recovery models for desktop support, including challenges and implementation strategies that have resulted in effective, immediate economies of scale. | ||
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