IT Providers and Customers: Where You Stand Depends on Where You Sit
Added by the EDUCAUSE Librarian
| Title: | IT Providers and Customers: Where You Stand Depends on Where You Sit (ID: ENT06022) | |
| Author(s): | David J. Ernst (California State University, Office of the Chancellor) | |
| Topics: | Customer Service, Support Services | |
| Origin: | Presented at Enterprise Technology Conferences (05/25/2006) | |
| Type: | Presentations/Speeches | |
| Abstract: | This session will engage participants in a dialogue about how we are doing in our efforts to improve customer service from the IT department. We've had at least 15 years of trying to improve service to the end users, but have we really made much improvement? Attitudes about technology and those who provide it, as well as the view IT professionals have about their customers, may not have changed significantly. The discussion will focus on looking through the other end of the telescope to see where areas for improvement of service and satisfaction exist. | |
| View this resource: |
|
Bookmark/Search this page with:
