ITIL in the Real World: Best Practices and How NYU Leverages Them for Service Improvement
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| Title: | ITIL in the Real World: Best Practices and How NYU Leverages Them for Service Improvement (ID: ENT07017) | |
| Author(s): | R. Ben Maddox (New York University) | |
| Topics: | Information Technology Management and Leadership, Planning, Project Management | |
| Origin: | Presented at Enterprise Technology Conferences (05/24/2007) | |
| Type: | Presentations/Speeches | |
| Abstract: | Underdefined IT processes may compromise product development, service delivery, organizational agility, and efficiency. Without well-developed IT processes, service partners may find it difficult to prioritize, plan, manage, and deliver services effectively. The Information Technology Infrastructure Library (ITIL) offers a broad-reaching and sophisticated framework for best practices for technology organizations. This presentation will explain the core concepts and provides examples of how NYU is applying them. | |
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