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The Three-Continent, 24-Hour Help Desk: An Academic First?

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Title:The Three-Continent, 24-Hour Help Desk: An Academic First? (ID: EQM0219)
Author(s):Jean M. Sykes (London School of Economics and Political Science)
Topics:24x7 Support, Help Desk, Support Services
Source:London School of Economics
Origin:EDUCAUSE Quarterly Articles (2000)
Type:Articles, Papers, and Reports
Abstract:Taking advantage of time differences around the world permits four universities to share help-desk services and provide 24-hour support to users.
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http://www.educause.edu/ir/library/pdf/EQM0219.pdf
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